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Return Policy

Returns
At WaxArtSupply we strive for 100% customer satisfaction. We will work with you to address any issues with our products, and will accept returns.

WaxArtSupply will accept returns of any unused item within 60 days of purchase for a full refund. Restocking fees may apply if the item has been opened and the packaging has been compromised. Items returned after 60 days can be returned for a store credit after a 10% restocking fee has been deducted. Customer is responsible for shipping charges to return the products to WaxArtSupply. Please contact WaxArtSupply customer service to arrange a return -- by email to orders@waxartsupply.com or by phone by calling (443)492-9278.

WaxArtSupply stands behind the quality and manufacture of our products. If you have a purchased a product that you believe has a manufacturer's defect, please contact WaxArtSupply.com immediately. We will gladly review the issue you are having and repair or replace the item if it is defective. Please contact WaxArtSupply.com if you have any product issues -- by email to orders@waxartsupply.com or by phone by calling (443)492-9278.

Gift Cards are not returnable.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@waxartsupply.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@waxartsupply.com and send your item to: PO Box 250534 Franklin Michigan US 48025.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO Box 250534 Franklin Michigan US 48025

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.